The Quality Award

Business 1st has achieved the Quality Award.

The Quality Award is a distinction awarded to departments and entities within the Public Administration, whose service delivery to customers reaches those standards of service defined through the 4 Pillars (voice and understanding the customer, design and implementation of policies and services that meet customer expectation, delivery of a quality service and accountability, where people become part of the excellence of the service provided), the 10 Quality Service Determinants as defined by the SERVQUAL quality tool (Reliability, Responsiveness, Competence, Access, Courtesy, Communication, Credibility, Security, Understanding the Customer and Tangibles), Directive 4-1 and any other directives or policies which establish quality standards within the Public Administration.

Business 1st Quality Service Charter can be downloaded in English version from here, and Maltese version from here.

With the achievement of the Quality Award, Business 1st, is committing to ensure ongoing monitoring of the standards with the aim of retaining the Quality Award.

More information on the Quality Award can be accessed from here.